Care-management workflows supporting five supervisors and 25 care managers and extenders.
Healthcare operations · Clinical innovation
Better care starts with systems that work for people.
I connect clinical expertise, operational leadership, and practical technology to improve access, quality, and the way healthcare teams work.
I'm Allison Williams, a clinical psychologist and healthcare leader based in Raleigh, North Carolina. My work spans integrated behavioral health, remote clinical teams, provider performance, and AI-assisted workflow improvement.
Explore the capacity planning demoSelected operational experience
Weekly report preparation reduced through AI-assisted Excel VBA automation.
Primary care launch in 2016; FQHC Look-Alike transformation effective April 1, 2026.
These figures describe prior professional work. The demonstration below is a newly created example using synthetic inputs.
From operational questions to practical tools
Working demonstration
Care management capacity explorer
How does a change in member acuity affect staffing needs? Adjust the member mix, contact frequency, and staff capacity to see the assumptions behind a simple planning model.
In prior work, I built Monday.com workflows linking member assignments, engagement, quality tasks, productivity, and capacity. I trained directors and supervisors to use these measures in daily oversight and hiring decisions.
Try the interactive model →Experience summary
Reporting that supports better decisions
I redesigned a labor-intensive weekly reporting process using AI-assisted Excel VBA to standardize payer and service categories. Preparation fell from six staff-hours to 30 minutes, allowing the team to examine patient volumes, service utilization, and staffing alongside financial performance.
Original code and organizational data are not included in this portfolio.
Experience summary
Clinical standards embedded in workflows
I implemented measurement-based care workflows, coached managers, and developed AI tools to support review of assessments, care plans, and progress notes against organizational standards and evidence-based practices. Clinical judgment and human review remain essential.
Clinical depth with operational ownership
My experience includes executive leadership within an organization of approximately 120 employees and more than $12 million in annual revenue, remote crisis-service leadership, Medicaid utilization review and appeals, clinician development, and research coordination.
I hold a Psy.D. in Clinical Psychology from Adler University and a B.A. in Psychology from UNC Chapel Hill. I am a North Carolina Licensed Psychologist and Licensed Clinical Addiction Specialist.
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